"Legal constraints. local, state, and federal laws significantly affect a hospitality
manager's efforts in recruiting employees. An employer can no longer
seek out preferred individuals based on non-job-related factors such as
age, gender, or physical attractiveness." (pg 104)
When it comes to appearances, everyone has something to say about it, most people don't agree with companies working on trying to get people to look a certain way, they have to fit the image of the brand, or the store they are working at. If they don't fit that brand then there is no point on giving them any kind of satisfaction of them getting a job there. Even thought employers say they don't seek out certain people to work at their job, or they don't put labels on us, they do, they just don't say they do, they have to hide the fact and give everyone a chance or at least a consideration of working at that preferred location.
“Physical attractiveness creates a halo around a person,” said
management psychologist Ken Siegel, summarizing a vast body of research.
“We still place a premium on physical attractiveness as a mediator of
other things, and we do not attribute favorable qualities to people we
deem unattractive. It may even occur on an unconscious level.” ( http://www.nbcnews.com/id/17369873/ns/business-careers/t/power-attraction-still-rules-workplace/#.U-O-XrFLmko )
Going by someones look to put them into a level is a discrimination, imagine if you, yourself has been discriminated against and didn't get the job by you look, is that right? I feel it is only right if you look at their requirements and see if there is anything in there about the dress code or the way you you look, then maybe it will be okay, but usually companies don't have that in their manual they just want a certain look to them and if you don't have that look then you can get the job, and that's not right.